FOUR-ward approach on sustainability and for helping customers, bags string of environment awards for water retailer Water Plus

Water retailer Water Plus has been recognised with four international environment awards for its leading work helping organisations to increase water efficiency and lower impacts on the environment

It’s the second year in a row the UK’s largest water retailer has been recognised in the International Green Apple Environment Awards – which this year saw competition from more than 500 other nominations from across the UK.

It won in the Water Efficiency category and the Partnerships category, along with awards for carbon reduction and for supporting habitats and biodiversity in the UK – and further afield.

Amongst work with organisations large and small, Water Plus has provided over 590 water efficiency devices to a range of sites in six months, between December 2021 and June 12, 2022. It also installed 400 data loggers on water meters in the space of just six months at sites in 2021, to increase water tracking.

Andy Hughes, Water Plus Chief Executive, said: “We’re delighted to receive recognition of all our work to help organisations and raise awareness around the opportunities and savings – from looking closer at water use, to taking steps to cut waste to limit risks to how businesses and other organisations operate.

“Our technical water expertise and customer information and support is helping cut water waste across England and Scotland and identifying issues early that may cause disruption, which also help keep running costs low. Plus, less water waste means less carbon created, so less Scope 3 emissions, helping towards environmental targets and Net Zero.

“We’re committed to making sustainability and minimising our environmental impact core to our business, our people and our customers. From helping sites install water reduction approaches and extra tracking, along with highlighting how water efficiency helps organisations, to increasing tree-planting in the UK and trialling innovative water cutting technology, we’ll continue taking action and helping towards sustainability goals.”

The work between the Water Plus Advanced Services team and organisations in the UK – including installing data loggers on water meters in the last year, which feed information into a smart online portal, has resulted in around £4 million of additional water waste being stopped in the space of just 17 months (and an estimated billion litres of water stopped from being lost unnecessarily)*.

Through its engagement with organisations around water use and continually gaining efficiency, Water Plus has increased its market performance on meter reading-related activity.

The company, which have also become Green World Ambassadors this year to encourage more action by organisations to reduce impacts on the environment, was in the top three water retailers in market performance (MPS) scores at the start of this financial year.** Boosting the amount of meter reads in the market data help to update customer bills on actual water use, reduces bills based on estimated use and help organisations to budget and, in some cases, save energy where less hot water is used.

The Green Apple Awards are run by The Green Organisation – an international, independent, non-profit, non-political environment group that began in 1994 to recognise, reward and promote environmental best practice around the world.

Water Plus is ranked in the top 30% of companies across the world for its approach around Corporate Social Responsibility (CSR). The EcoVadis sustainability rating looks at the integration of CSR principles in an organisation and focuses on 21 issues, which are grouped into 4 themes: Environment (ENV), Labour Practices & Human Rights (LAB), Fair Business Practices (FBP), and Sustainable Procurement (SUP). 2022 is the fourth year running the water retailer has secured an EcoVadis rating.

Water Plus was this year also shortlisted in the Water Industry Awards 2022 for Water Retailer of the Year, Water Efficiency Project of the Year and Skills and Workforce Initiative of the Year.

More information – and examples – of how Water Plus is helping organisations, is available at: .


Additional notes

Water Plus will receive four Green Apple Environment Award trophies and four certificates from The Green Organisation in November 2022. EcoVadis rating was provided October 2021.

** Water Plus handles the largest volumes of meter reading-related activities in the industry. Amongst water retailers with 5,000 or more Supply Points, Water Plus was joint second for its overall performance (data published in April 2022). The last financial year ended with a 93.5% Market Performance Standard for March 2022, for Water Plus – and moved Water Plus up three places to fifth in the industry (industry published data).

Amongst water retailers with 5,000 or more Supply Points (SPIDs), Water Plus is in the top four for market performance (MPS) scores, of the 11 water retailers with 5,000 SPIDs or more, as of end of August 2022. In August 2022, Water Plus had an MPS of 94.8% – up from 85.2% in August 2021and 85.4% in August 2020.

* From 1st January 2021 to 26th May 2022, estimated water loss totalling 1333399.46 m3 at an approximate cost of £4m – has now been stopped due to Water Plus engagement with organisations (statistic based on actual water meter readings for water loss that has been stopped). There are 1,000 litres in a cubic metre of water. Estimate based on if water loss ran for 12 months.

Make sure you check out the latest Net Hero Podcast episode:

Latest Podcast