Claire Perry urges heat network operators to join voluntary trust scheme

The Heat Trust is an independent organisation seeking to drive up standards of performance of heat networks and improve the customer experience

Temperature rising on heat billing complaints

The majority of complaints made by heat network customers are related to billing issues. That’s according to customer protection scheme Heat Trust, which sets standards for the heat sector and provides an independent dispute resolution service. Heat suppliers received complaints from around 6% of households on Heat Trust registered schemes in 2016 – over roughly […]

UK heat customer protection scheme launched

An independent heat customer protection scheme has been launched in the UK. Heat Trust sets standards in key areas including performance, reliability and customer service. It claims more than 15,000 customers will benefit from free independent complaint resolution and minimum service standards. The programme is backed by the Association for Decentralised Energy (ADE) and the Energy […]