Too many energy firms ‘still struggling to offer good customer service’

That’s according to Citizens Advice, which says licencing regulations for new market entrants are too relaxed

Guest Blog: Haydn Young – How to spread your energy saving message effectively

The message must be a call to action, a team motivator and a focus for activity – but how to deliver it?

Ofgem sets out plan to protect vulnerable consumers as market changes

The regulator has launched a consultation to find out how best to look after energy customers as the market undergoes ‘fundamental changes’

Two-thirds of Brits ‘worried about energy independence’

The results of a new survey from GMB Union show half of people are also worried about power cuts becoming more frequent in the future

Gas growth over next five years to be driven by demand from Asia

Demand is expected to rise by more than a tenth by 2024, rising to a height of 4.3 trillion cubic metres

Igloo Energy cuts prices by 3.5%

It marks the third time the challenger energy brand has reduced its prices this year

Gas hob
SSE’s pre-tax profits drop 38% to £725m

The Big Six energy giant said the results “clearly fell well short” of what it hoped to achieve at the start of the year

Lithium-ion battery units
Global battery storage market ‘to be worth more than $13bn by 2023’

GlobalData expects to see the sector grow by 7% globally over the next four years

Rent
Almost a tenth of renters wrongly told they can’t switch

Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year

Water
Water companies commit to triple leak reduction rate

Water UK says companies across England have agreed on a series of pledges to do more to benefit consumers, improve services and safeguard the environment