British Gas

The advertising watchdog upheld complaints regarding the frequency of the energy firm’s boiler services

The energy giant is to begin the process to appoint a successor

It is expected to result in an average increase of £60 per year

British Gas owner Centrica has said it will cut around 4,000 jobs by 2020 after its profits took a tumble. Its adjusted operating profit fell 17% to £1.25 billion last year and the company lost around 1.4 million domestic customers in the UK. Centrica said it expects the new programme “to involve reduction in like-for-like […]

Centrica has announced it plans to scrap its standard variable tariff (SVT) deals to drive down energy costs and make the market more fair. The British Gas parent company said the move will increase engagement and choice, reduce average bills, deliver a fairer allocation of energy policy costs and further protect vulnerable customers. It has […]

New next generation smart meters are to be rolled out to British Gas customers next year following a small-scale trial this summer. The new SMETS2 meters will be capable of understanding the fluctuations in the supply and demand as well as integrating solar power, batteries and electric vehicle charging to help balance the grid. While […]

A small energy supplier has questioned the price rise announced by British Gas as it claims energy costs have fallen. Centrica, the owner of the Big Six company, said it will be increasing electricity prices by 12.5%, taking the total annual dual fuel bill to £1,120. The price rise will come into effect on 15th […]

The owner of British Gas has raised electricity prices by 12.5% but gas prices remain unchanged. That will increase the average dual fuel bill by 7.3% – or £76 – taking the total annual bill to £1,120. However, Centrica claims it is still cheaper than 84% of other standard tariffs on the market. The move, […]

British Gas had paid £1.1 million to compensate customers for missed appointments. The Big Six supplier has made the payments to domestic and micro business customers after its third-party agents missed appointments with customers or did not keep them on time and did not compensate them as required by regulator Ofgem. Around 12,000 customers, mostly […]

Ofgem has launched an investigation into the switching terms of British Gas. The regulator will examine whether the Big Six supplier breached licence conditions relating to its obligations to customers who switch to different energy companies. It includes the requirement to waive termination fees. Ofgem’s licence conditions state suppliers should not charge termination fees for […]