Ofgem

The regulator is examining if the company failed to keep records of gas pipes – or risers – in some blocks of flats

Iresa’s licence could ultimately be revoked if its customer service issues are not resolved within three months

The price controls will come into force in 2021 and are also expected to significantly reduce the profits made by network companies

Legislation will have to be passed by Parliament this summer for the regulator to ensure the price cap is set this year

Ofgem puts an end to “shock bills” with new rules for households and microbusinesses

The competition watchdog has dismissed EDF and SSE’s appeal against Ofgem’s decision on transmission charges. In 2016, SSE had requested a change to industry rules about charges paid by electricity generators for using the transmission system, which would have resulted in them receiving a £120 million rebate from National Grid. It argued generators in Britain […]

New legislation to cap energy prices and help consumers save money is being introduced to Parliament today. The Domestic Gas and Electricity (Tariff Cap) will allow Ofgem to cap energy tariffs until 2020, protecting 11 million households across the UK, who are currently on a standard variable or other default tariffs. The cap, which could […]

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]

Ofgem is moving ahead with a programme that allows people to switch energy suppliers by the end of the next working day. It is introducing a package of reforms called ‘RP2a’, which will require the Data Communications Company (DCC) to procure a new Centralised Switching Service (CSS) that will facilitate “reliable and fast switching” across […]

Around 50,000 customers are to be offered a better energy deal to reduce bills under a new switching trial. Ofgem plans to launch the trial of a simplified collective switch in the coming weeks to help customers save money by negotiating a good deal with a supplier on their behalf. Consumers on standard variable tariffs […]