ScottishPower hit with 12-day sales ban

Ofgem has hit ScottishPower with a sales ban for failing to meet the regulator’s targets on handling customer complaints. The Big Six supplier will not be allowed to engage in “proactive sales” for 12 days starting today. Ofgem’s investigation found the energy company’s customers were experiencing long call waiting times and receiving late bills. ScottishPower […]

ScottishPower faces sales ban threat from Ofgem

ScottishPower has been ordered to clean up its act by Ofgem – or face a sales ban. It follows an investigation which showed the Big Six supplier did not answer customer queries promptly, had an excessive billing backlog and failed to resolve complaints made to the industry ombudsman, the energy regulator said. ScottishPower has now […]