Thames Water to change smart metering policy after Ofwat investigation

The water firm has committed to change smart metering policy for business retail customers

Majority of business customers in water market ‘are unaware of the choice of retailer’

Ofwat’s new report finds the market is working less well for smaller business customers

Ofwat proposes to increase price cap for business customers

Ofwat has set out plans to increase the price cap for the non-household retail market by 0.31%

Ofwat proposes increasing price cap due to higher bad debt

The water regulator is consulting on the most appropriate ways to share the costs and is seeking views and evidence until 6th April 2021