Energy complaints on the rise

The number of complaints from dissatisfied energy users has risen this year. New figures reveal more than 35,000 complaints were received by the Energy Ombudsman in the first six months – up 55% from the same period in 2014. Billing – such as disputed charges and inaccurate invoices – remained the most common issue experienced […]

Unresolved energy complaints “20 times higher” than official stats

Half a million people and small businesses may not getting compensation from their energy company for poor service or wrong billing, Labour claimed today. Labour said this means unresolved complaints could be up to 20 times higher than official complaint figures suggest. It referred to a 2013 report by regulator Ofgem which found 5% of […]