Ofgem investigates Utility Warehouse over treatment of customers in debt

The regulator will look into whether the energy supplier has appropriate repayment options in place

Ofgem investigates National Grid’s electricity demand forecasting

The regulator will examine if it breached rules relating to its duty to operate the system in an “economic and efficient manner”

EU investigates Romanian aid for uranium company

State-owned National Uranium Company has been in financial difficulty since the loss of its main client Nuclearelectrica

Competition watchdog refers SSE-npower merger for in-depth investigation

Its initial investigation found the deal could potentially increase energy prices for some consumers

CMA: SSE-npower merger could increase energy prices

The competition watchdog is seeking remedies from the companies to prevent a more in-depth investigation on their proposed tie-up

Ofgem investigates gas network firm Cadent

The regulator is examining if the company failed to keep records of gas pipes – or risers – in some blocks of flats

EU investigates restructuring support for Romanian energy firm

Complexul Energetic (CE) Hunedoara, a state-owned electricity and heat producer, has been in financial difficulty since 2013

Ofgem investigates small energy supplier Iresa

Ofgem has launched an investigation into the customer service processes of small energy supplier Iresa. It will examine if the gas and electricity firm broke rules relating to customer information and contact. That will include whether customers were treated “fairly” during call handling and complaint processes, whether indebted customers were given sufficient notice that Iresa […]

Southern Water being investigated by Ofwat

Ofwat is investigating Southern Water’s performance of its wastewater treatment sites and reporting of compliance information. It will look into whether the water company has breached its statutory duties and licence obligations. Ofwat stated: “We will conclude the investigation as quickly as we can to establish whether or not there has been any contravention and […]

OVO Energy investigated over customer consumption information

Ofgem has launched an investigation into the information on gas and electricity usage given to customers by OVO Energy. That includes estimates on how much energy they used during winter 2016/17 and the accuracy of the annual consumption figures given to customers in their annual statements. The regulator will examine whether OVO Energy breached licence […]