Utilities are satisfactory ‘only a quarter of the time’

Customers feel they get satisfactory service from their utility a paltry 25% of the time. The jaw-dropping figure came from a wider survey which also found a chunky 80% of customers are willing to pay more for superior customer service. Utilities performed so poorly, consumers think they get better service from telecoms (50%), electronic goods […]

Efficiency now top of agenda for data centres

Energy efficiency is now top of the agenda for data centres, suggests new research. Business and software firm Oracle suggests many businesses have been caught off guard by the huge amount of data they now have to process, which is driven by a rise in IT and smartphone use. With many firms turning to data […]