Water companies to pay for low customer satisfaction rankings

Thames Water has to pay nearly £16.7 million and Southern Water £4.9 million for poor customer satisfaction

Seven areas to be classified as water stressed

The Environment Agency has launched a consultation to safeguard water supplies

Water companies issue warning after record-breaking consumption amid heatwave

Water demand in some parts of the UK has reached a ten-year high, threatening to leave customers without supply

Complaints to water companies fall for fifth successive year

Customer complaints against water companies have fallen for the fifth successive year according a report from the Consumer Council for Water (CCWater). Nearly 151,000 people in England and Wales wrote to their supplier to complain in the year up to March, a 7.4% drop on the previous year. It’s still less than last year’s reduction […]