EDF urges action amidst rising energy affordability concerns

EDF has expressed concern about affordability and rising debt in the energy market, emphasising the need for proactive measures to address the issue, including the establishment of a targeted social tariff

E.ON Next offers winter energy bill support

The energy supplier is encouraging customers with winter energy bill challenges to use support services, including the Energy Fund and Warm Home Discount

Ofgem drives up energy industry standards for better customer service

Dedicated phone lines will be established by energy suppliers in the UK to cater to vulnerable households

Storm Otto prompts energy networks take precautions

Damaging 80mph winds are expected to hit Scotland on Friday

Vulnerable customers urged to sign up for extra help this winter

Vulnerable customers have been encouraged to check whether they are entitled to benefits from the Priority Services Register before winter comes

Western Power Distribution to pay £14.9m after ‘failing vulnerable customers’

An Ofgem investigation concluded that the company failed to support some of its customers during power cuts

Bulb pays customers £1.76m for switching, overcharging and Priority Services Register issues

The ‘compliance case’ affected a total of 61,000 consumers in the last three years and the company has offered a package of redress, refunds and goodwill payments to those affected

Help for more energy customers in vulnerable situations

More customers in vulnerable situations, including those with mental health issues, are to receive extra help under new changes made by Ofgem. It has broadened eligibility in the Priority Services Register, through which consumers can get free, vital services from network operators and suppliers to help them manage their energy. They include customers being given […]