Customer satisfaction in energy sector drops to new low

Consumer satisfaction in Britain’s energy industry has plummeted to a new low of just 41% – one of the lowest average scores across a range of products and other sectors. New research by Which? reveals the Big Six suppliers are at the bottom of the table, with npower scoring the lowest for the third year […]

UK ‘failing on energy efficiency despite £8.4bn price tag’

The Government has failed to improve the nation’s energy efficiency as more than half of Britain’s 27 million homes are still not properly insulated, it was claimed today. Consumer body Which? has criticised the UK’s energy efficiency policies, claiming these could cost customers £8.4 billion by 2015. Its new report suggests the Carbon Emissions Reduction Target […]

SSE confirms £354m profits after price rise

Power provider SSE has revealed its profits and a bigger payout to its shareholders just two days before its household prices are due to rise by 8.2%. The energy supplier confirmed adjusted pre-tax profits of £354 million in the six months up to the end of September – down 11.7% in the same period last […]

Consumer trust in energy industry ‘falls to lowest level’

Only one in seven consumers trust energy companies to act in their best interest, a new survey has revealed. Nearly 60% of people also said they don’t trust energy firms at all – making it the most distrusted in the consumer industry sector – compared to banking (33%), car salesmen (55%) and train companies (27%). […]

"Dormouse" Ed Davey's energy statement "lacks real solutions"

Ed Davey’s annual energy statement today “lacked real solutions” for rising energy bills and hard-pressed householders in the country. That’s according to environmental campaigners and consumer groups who made it clear they weren’t happy with the Energy Secretary despite his plans to hold a competition review on the UK’s energy market and make switching easier […]

Chancellor urged to break up Big Six energy firms

Which? is calling on George Osborne to stand up for consumers and break up the Big Six suppliers to get more competition in the energy market. In a letter to the Chancellor yesterday ahead of his Autumn Statement in December, the consumer body urged Mr Osborne to commit to separating energy generation from supply and […]

Nuclear deal 'must include clause for consumer refund'

Today’s new nuclear deal announced between the UK and EDF Energy should include a “refund clause” if it turns out the Government has overpaid. Which? Executive Director Richard Lloyd believes people want to be assured the price the Government has agreed to pay for new nuclear power – as high as £92.50/MWh – is fair. […]

Ed Miliband slams SSE's energy price rise

Ed Miliband seized on SSE’s energy price rise today as evidence of “the need to freeze energy bills”. The Labour party leader made the comment in a tweet following the Big Six firm’s decision to raise household gas and electricity tariffs by an average of 8.2% from mid-November. Mr Miliband pledged to freeze energy prices at his party’s […]

Which? calls for Government to scrap standing charges

The energy market is still too “confusing and bewildering” for consumers to find the best deal, especially with the vast range of standing charges, according to Which? New research by the consumer watchdog found more than 109 different tariffs with around 75 variations of standing charges are currently available. They range from zero up to […]

Ofgem’s energy market reforms ‘don’t go far enough’

Ofgem’s new code of conduct to make the energy market simpler and fairer for consumers “do not go far enough”. That’s the comment from Which? following the launch of the energy regulator’s new rules this week. The consumer body believes improving the way suppliers deal with their customers is a step forward but claims Ofgem […]