Energy suppliers’ complaints handling ‘frankly awful’ – Ofgem

Ofgem is demanding energy companies big and small to “significantly improve” the way they handle customers’ complaints. The regulator said those who complain about their gas or electricity typically have to contact their supplier six times before their issues are resolved. Its new report found 57% of domestic customers who had complained were not satisfied […]

Plan to bash down barriers for small energy suppliers

A number of commitments that aim to reduce barriers for independent energy suppliers wishing to enter the market have been published by the Government and Ofgem. Through the Government’s ‘Challenger Business’ programme, they have been working with smaller suppliers to see what more can be done to address the issues. They have published an action […]

Two million customers switch to small energy suppliers

More than two million customers have switched to small independent energy providers since 2010, new figures reveal. Around 100,000 customers moved to smaller suppliers every month since November last year, according to Energy UK. There were more than double the number of switches to independent energy providers last month compared to the same period in […]

Consumers urged to ‘ditch’ Big Six for better energy deal

UK consumers are being urged to “think outside the Big Six box” to get a more competitive energy deal this year. The call from price comparison site uSwitch.com comes as npower pulled its cheapest plan, meaning the five cheapest energy plans on the market now come from small suppliers. Of the Big Six suppliers, EDF […]