Could behavioural science experts help drive water efficiency?

South East Water has joined forces with behavioural science experts to develop innovative approaches in a bid to cut consumers’ water use and bills. Advizzo is to help the water company’s customers better control the water they use and the bill they pay by encouraging behavioural change. South East Water said it has used various […]

Complaints to water companies fall for fifth successive year

Customer complaints against water companies have fallen for the fifth successive year according a report from the Consumer Council for Water (CCWater). Nearly 151,000 people in England and Wales wrote to their supplier to complain in the year up to March, a 7.4% drop on the previous year. It’s still less than last year’s reduction […]

Hosepipe ban still in place despite heavy rainfall

Despite saying ‘signs of recovery’ from drought are being seen, a water company is still putting the hosepipe ban in full force. South East Water said the last three months of rainfall, since the ban was imposed, are now reaching crucial water reserves. But the company is still encouraging its 2.1 million customers to ‘keep […]

Temporary water ban confirmed following a very dry March

Temporary bans on water usage have been confirmed following a warm and dry month and will come into effect from Thursday. South East Water had initially put forward concessions to allow watering newly laid turf for 28 days and also to let over 65s use a hosepipe for watering the garden. But following a very […]

Hosepipe ban announced for April 5th

Seven English water companies have announced a hosepipe ban will come into force in the south east before the Easter holiday begins. The UK has faced extremely dry conditions over the last two years meaning a drought in the south is likely. The temporary usage ban will begin on April 5th. Rob Varley, operations director […]