Tracy Byrne, FM Contracts & Energy Manager TUI UK Ireland, responsibility for 600 shops and several HO premises. The role several years ago was a FM Contracts Managers role with responsibility for Soft and Hard Services.. but of course we all know with an FM role it doesn’t stop there, and in 2007 I gained the Utilities too. Lucky me. This was just prior to the CRC journey- and I was on it. The journey has had its potholes, and challenges but also many successes and I think I can say strangely enough it has been an enjoyable one, steering the company through the CRC League tables, Carbon Trust Certification and our last success ISO 50001 Certification.