Energy complaints treble says energy ombudsman

Complaints about energy suppliers have trebled, notching up to 10,638 in the first three months of 2014. This continues the record level of unhappy punters, marking a 224% increase on […]

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By Vicky Ellis

Complaints about energy suppliers have trebled, notching up to 10,638 in the first three months of 2014.

This continues the record level of unhappy punters, marking a 224% increase on complaints figures for the first quarter of the year according to the energy Ombudsman, the not for profit company which resolves disputes between customers and energy firms.

That’s a massive leap up from the 3,277 complaints received over the same period last year.

Billing seems to be a consistent top complaint with 2,062 consumers complaining about not receiving bills and another 1,474 making complaints relating to billing charges.

Almost as many (1,067) took issue with the quality of customer service.

The figures come as Ofgem announced plans to refer the energy market to the Competition and Markets Authority for a full probe into competition between the Big Six.

Chief Energy Ombudsman Lewis Shand Smith said: “Consumer frustration and dissatisfaction is something that we hear about every day and we welcome any attempts by Ofgem to make the energy market fairer.

“With energy complaints trebling in the first quarter of this year and problems relating to billing the greatest concern, increased transparency is something that should be addressed.”