Ofgem consults on ‘smarter’ energy billing

A consultation on measures to help make energy billing “smarter” for consumers has been launched. Ofgem has set out a number of recommendations, primarily on minimising back billing and estimated […]

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By Priyanka Shrestha

A consultation on measures to help make energy billing “smarter” for consumers has been launched.

Ofgem has set out a number of recommendations, primarily on minimising back billing and estimated bills.

They were identified as the top priority to be addressed before the mass roll-out of smart meters next year.

It is part of the regulator’s ‘Consumer Empowerment and Protection’ project, which aims to identify and act on risks and opportunities for consumers in a smarter market.

Smart meters are expected to help put an end to estimated billing by monitoring real-time electricity and gas usage and sending data back to suppliers.

Ofgem stated: “We propose to put in place a time limit on the duration of backbills generated from consumption on a smart meter. We propose to implement this backbill limit via suppliers’ licence obligations, to ensure a minimum standard of protection for all consumers.

“We also want to encourage suppliers to publish their smart billing performance data, building on the existing publication of complaints data.”

Ofgem is inviting views until 2nd October.

Recent research revealed complaints about energy suppliers are on the rise, with billing said to be the most common issue experienced by consumers.