Energy theft tip off line opens

A tip off service for energy theft has been unveiled as part of Crimestoppers’ Stay Energy Safe campaign. Energy data and governance firm ElectraLink has opened the Energy Theft and Tip Off […]

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By Jonny Bairstow

A tip off service for energy theft has been unveiled as part of Crimestoppers’ Stay Energy Safe campaign.

Energy data and governance firm ElectraLink has opened the Energy Theft and Tip Off Service (ETTOS). It’s the first time the industry has joined with an external body to work on a customer facing project of this scale.

ETTOS will be a 24/7 free service for members of the public to report suspected energy theft and send tip offs to the relevant supplier or network operator.

This follows the launch of the Theft Risk Assessment Service (TRAS) in April 2016, a service for UK energy suppliers to assess the risk of energy theft at consumer premises.

TRAS uses data provided by suppliers and third party data like credit history to identify instances of unusually low consumption that may indicate theft, allowing suppliers to investigate.

Ofgem has previously said electricity theft is unsafe, leads to higher prices for customers and has links to organised crime such as cannabis growing.