npower tops energy companies’ complaints table – again

Energy giant npower has continued to receive the highest number of complaints, with a 25% rise in the number of unhappy customers. New statistics from Consumer Futures show the supplier received 253 complaints per 100,000 customers between July and September, up from 203 the previous quarter. The figure was eight times more than complaints recorded […]

npower apologises and pays £1m after complaints rocket

npower has issued an apology and agreed to pay £1 million to schemes helping vulnerable ‘fuel poor’ customers in response to what a senior partner at Ofgem described as “a serious deterioration in service levels over the last year”. It also pledged that customers would not be left out of pocket by problems with its […]

Complaints against Big Six energy firms multiply

Complaints against Big Six suppliers have gone up markedly according to a new league table released by Consumer Futures. The consumer body has assessed suppliers with “weightings” which reflect how serious the complaint is and the time and effort spent by the customer to get their problem resolved. The weightings put greater emphasis on situations […]

Rules of conduct needed to deal with "aggressive brokers"

A consumer group has renewed calls for a mandatory code of conduct to deal with the issue of rogue energy brokers. Hannah Mummery, Principal Policy Advocate for Small Business at Consumer Futures said they had a role to play: “Brokers are essential to help small suppliers in the non-domestic sector and small businesses engage.” Speaking […]

Should auto-rollover energy contracts be banned?

With businesses being locked into energy contracts as a result of automatic rollovers, usually having to face higher bills, should Ofgem ban them altogther? ELN Reporter Priyanka Shrestha looks at how small firms have been affected and what the energy regulator and suppliers should be doing to help.

Ofgem’s reforms ‘fail’ to help consumers pick best energy deal

Ofgem’s reforms published today “will fail” to help consumers pick out the best energy deal in the market. That’s according to consumer group Which? in response to the energy regulator’s detailed new rules for a simpler and clearer market for consumers. It made the comment following its recent research which revealed only three in ten […]

Fears suppliers will “filibuster” changes to wholesale market

Consumer groups are calling for “more radical” changes to the wholesale energy market amid fears energy companies will try to “filibuster” their way out of new rules. Yesterday the regulator Ofgem revealed its final plans to break the “stranglehold” of the Big Six energy suppliers and give smaller ones a better chance. They include forcing […]