Energy suppliers help pre-pay meter customers

Energy companies have finally taken positive steps to provide a better service for customers using the pre-payment meter system. Consumer Focus published its ‘Making Progress’ report today, which shows all suppliers have provided support for its customers like extending the ‘friendly non-disconnect’ periods. This means customers won’t be cut-off if they run out of credit […]

Credit checks could make energy more expensive

Customers face paying over the odds for their energy if they fail credit checks, Consumer Focus has warned. The independent body is worried that essential services, such as gas and electricity, may be lumped in with other forms of financial credit as more checks are being carried out on customers by power companies. More energy […]