Scottish Water faces questions from water watchdog

A Scottish water provider faces questions from the water watchdog about its relationship with a private insurance firm. Thousands of customers received letters in Scottish Water branded envelopes, which contained sales pitches made by private insurer, HomeServe. Consumer Focus Scotland said that public bodies, such as Scottish Water, should not be seen to favour one […]

Scotland pledges £2m funding toward heating and insulation

The Scottish Government has agreed to a further £2 million of funding for the Universal Home Insulation Scheme and the boiler scrappage programme after a meeting led by Consumer Focus Scotland demanded help for the most vulnerable. The ‘Making the Links’ seminar brought together local authorities, health boards and consumer groups to identify vulnerable customer. […]