England’s water retail market should focus on avoiding data problems

  England’s retail water market should focus on resolving data problems before it opens in April next year. That’s according to Alan Sutherland, Chief Executive at Water Industry Commission for […]

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By Jacqueline Echevarria
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England’s retail water market should focus on resolving data problems before it opens in April next year.

That’s according to Alan Sutherland, Chief Executive at Water Industry Commission for Scotland.

At a recent conference , he told ELN what could England learn from the Scottish water market: “I think there are a number of things that I think we could have done better.

“We could have made more preparations in data quality before we opened the market but I think the single biggest issue on data that we didn’t deal with was that we didn’t have a way of responding quickly when data irregularities cropped up after the market opened.

“I guess the single piece of advice I would give is focus as much at what you do when there’s a data problem as trying to avoid the data problems on the first place cause you won’t completely avoid data problems.”

He also believes tariffs in the future water market, “have to be set in such a way that our businesses whether a small corner shop or a large paper maker can compete in the market”.

Mr Sutherland believes the water market in Scotland is “now working well” as “there’s a good range of choice and any type of business can get a deal that works for them.”

The retail market in England opens next April.