Reporting a power cut? Call 105

A new national phone line to allow people to get help during powercuts has been launched. They can now dial 105 to contact their local electricity network operator, helping avoid […]

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By Jonny Bairstow

A new national phone line to allow people to get help during powercuts has been launched.

They can now dial 105 to contact their local electricity network operator, helping avoid the confusion of contacting the wrong organisation such as their energy supplier.

The free number is available to electricity customers in England, Scotland and Wales and will enable people to report power cuts and describe damage to power lines and substations that could be a source of danger.

The number is funded and delivered by the electricity network operators and can be called from a landline or mobile.

The launch comes as figures reveal 43% of people would incorrectly call their electricity supplier, when in fact they should contact their local electricity network operator – only 11% could name their local operator correctly.

Energy Minister Baroness Neville-Rolfe, said: “For the first time, customers across the country will have a quick and simple way of getting information on power cuts affecting their households.

“It also allows the public to report any damage to electricity power lines and substations that could put themselves, or others at risk. 105 is a memorable number and you can also save it to your phone.”