Picture of a tap with a pound coin.
Ofwat: Customer compensation should go up if taps run dry

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

‘Beast from the East’ claimed 2,000 lives

Deaths among vulnerable and elderly people sharply increased over the cold snap

How much compensation should customers receive if taps run dry?

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top

Ofwat launches review after Beast from the East disrupts water supplies

The regulator will examine if water companies planned ahead sufficiently in the run up to the recent severe weather conditions