Ofwat seeks views on TPI code of practice principles

Ofwat is seeking views on its proposed principles for voluntary codes of conduct for third party intermediaries (TPIs) in the business water retail market. It comes as 1.2 million businesses, charity and public sector organisations in England will be able to choose who they pay for their retail water and wastewater services from April. TPIs, […]

Encourage the good energy brokers that exist

The industry should encourage the good brokers that exist and help make changes from within. That’s the view of independent gas supplier CNG, which states it will only work with good brokers and those who do “good things”. The comment follows news the code of practice for third party intermediaries (TPIs), which has had a […]

Water retail market: Ofwat unveils new standards to protect businesses

New standards aimed at protecting businesses, charities and public sector organisations when the retail water market opens up next year have been unveiled. Ofwat’s Customers Protection Code of Practice sets out minimum standards that all retailers will need to comply with when dealing with customers. It comes as 1.2 million business customers in England will […]

Blog: Who should pay for energy TPIs’ good behaviour?

Splitting the bill after a slap-up dinner is sometimes a nails-down-the-blackboard moment of pure social awkwardness. What if they had a whole bottle of vino while you had a single glass? You could be paying more than your fair share! And what if they picked the restaurant and it’s eye-wateringly pricey to start with? Oh, […]

Ireland launches code of practice for energy firms

A new code of practice aimed at helping householders struggling with their energy bills has been launched in Ireland. Under the Energy Engage Code, power providers can no longer cut off energy supplies to households that are willing to work with them. Suppliers must identify vulnerable customers at an earlier stage and treat each customer […]

Fears new code could make energy brokers’ ‘Big Six’

Concern has been raised that new rules meant to stop businesses falling foul of dodgy energy practices could end up creating a ‘Big Six’-style set of energy brokers. Ofgem announced last week that energy suppliers will only be able to use brokers which have signed up to a new code of practice. But there are worries this […]

UK businesses back Ofgem’s rules for energy brokers

Almost half of UK businesses said they value help from third parties to compare energy prices across suppliers and negotiate the complexity of their contracts. That’s according to a new survey of 508 businesses, which claims a majority of them back Ofgem’s Code of Practice. It aims to increase the confidence of business customers engaging […]

New standards for ‘positive’ smart meter installation experience

New rules and guidance aimed at protecting customers and making sure they receive a high standard of service when getting a smart meter installed have been launched today. The Smart Meter Installation Code of Practice (SMICoP) sets the minimum standards that energy suppliers have to follow when installing the device in people’s homes, with the […]

Brokers’ trade body reviews code of practice

A brokers’ trade body is reviewing its code of practice to try and put to bed myths about how it operates. The Utilities Intermediaries Association has issued a call for brokers, suppliers, consumer groups and government to contribute to its review so it can make sure it has an “acceptable code”. There has been a […]

Ofgem asks trade group to check on suppliers’ bill accuracy

The regulator of the UK’s energy market has asked trade body Energy UK to check up on the accuracy of the Big Six suppliers’ bills. Ofgem this week wrote to David Porter, the acting chief executive of Energy UK which operates a Code of Practice for Accurate Bills. In the open letter seen by ELN, […]