Ofgem triples storm compensation cap to £2,000

The energy regulator has announced a significant increase in the storm compensation cap, raising it from £700 to £2,000

Climate resilience vital for UK’s net zero grid, says government report

Defra has raised alarm about the escalating threat of extreme weather disruptions to critical services, calling for urgent action to enhance preparedness and resilience

Companies’ emergency plans not sufficient to deal with Storm Arwen, finds Ofgem

The regulator has said some companies did not respond quickly enough to deal with the impact the storm had on customers

Network operators ordered to improve storm responses

The government has published a plan requiring companies to review their severe weather processes

Companies receive half a million calls from customers affected by storm

Five DNOs had a significant spike in the volume of calls while Storm Arwen was hitting the UK, Ofgem said

Customers get £2.3tn compensation cheques!

One of Northern Powergrid customers told ELN that it “was nice to dream for a minute or two”

SSEN increases Storm Arwen compensation payments

Customers can receive up to an additional £210 depending on how long they stayed without power

MP branded Northern Powergrid’s response to Storm Arwen ‘absolute disgrace’

Bishop Aukland MP Dehenna Davison criticised the company over delays in communicating the emergency of the situation

Government launches review into network performance from Storm Arwen

The review will explore how energy network operators performed during the adverse weather conditions and look to improve UK infrastructure

Kwasi Kwarteng: “Completely unacceptable that there are still homes off power”

The Business and Energy Secretary said it is ‘frustrating’ 3,900 are still without power in the North East