Companies receive half a million calls from customers affected by storm

Five DNOs had a significant spike in the volume of calls while Storm Arwen was hitting the UK, Ofgem said

Customers get £2.3tn compensation cheques!

One of Northern Powergrid customers told ELN that it “was nice to dream for a minute or two”

SSEN increases Storm Arwen compensation payments

Customers can receive up to an additional £210 depending on how long they stayed without power

MP branded Northern Powergrid’s response to Storm Arwen ‘absolute disgrace’

Bishop Aukland MP Dehenna Davison criticised the company over delays in communicating the emergency of the situation

Government launches review into network performance from Storm Arwen

The review will explore how energy network operators performed during the adverse weather conditions and look to improve UK infrastructure

Kwasi Kwarteng: “Completely unacceptable that there are still homes off power”

The Business and Energy Secretary said it is ‘frustrating’ 3,900 are still without power in the North East

Customers worst hit by Storm Arwen to get paid more money by companies

Most affected customers could receive up to £140 a day for each day they’re off power, Ofgem confirmed

Homes to be paid for the disruption caused by the storm Arwen

A compensation of £150 per household will be offered to those that were off power for more than 48 hours

Storm Arwen battered one million homes and businesses

More than 65,000 homes and customers remained without power on Monday afternoon

‘Worst storm for power supplies in 15 years’ plunges thousands into darkness

Nearly 193,000 homes remained without power as of Sunday afternoon