The energy regulator has announced a significant increase in the storm compensation cap, raising it from £700 to £2,000

Defra has raised alarm about the escalating threat of extreme weather disruptions to critical services, calling for urgent action to enhance preparedness and resilience

The regulator has said some companies did not respond quickly enough to deal with the impact the storm had on customers

The government has published a plan requiring companies to review their severe weather processes

Five DNOs had a significant spike in the volume of calls while Storm Arwen was hitting the UK, Ofgem said

One of Northern Powergrid customers told ELN that it “was nice to dream for a minute or two”

Customers can receive up to an additional £210 depending on how long they stayed without power

Bishop Aukland MP Dehenna Davison criticised the company over delays in communicating the emergency of the situation

The review will explore how energy network operators performed during the adverse weather conditions and look to improve UK infrastructure

The Business and Energy Secretary said it is ‘frustrating’ 3,900 are still without power in the North East