Hundreds of thousands of householders could be missing out on lower water bills because they’re unaware they can trial a water meter.
According to a new survey by Consumer Council for Water (CCWater), only one in four customers in England and Wales, who pay fixed charges, know they can trial a meter for up to two years and switch back for free if they don’t manage to save money or decide it’s not for them.
That’s despite one in eight water customers suggesting their bills are not affordable.
CCWater is urging consumers to use its online water meter calculator to find out if they might be better off switching to a meter before taking the plunge.
It is said to have helped almost 270,000 customers identify potential annual savings totalling more than £14.5 million in the last year.
Andy White, Senior Policy Manager at CCWater said: “Water meters will not benefit everyone but we know that in some cases, households can save more than £100 a year. Even the smallest saving could make all the difference to customers who are struggling to make ends meet.”
The trial option – currently offered by 13 water companies – is not available to customers who live in parts of Southern and South East England, where water companies are introducing compulsory metering.