People queuing to get bottled water as taps run dry in Surrey

Thames Water has received fierce criticism over the failure of its welfare services during the heatwave

Millions of customers to be hit by new hosepipe ban

People in Kent and Sussex will reportedly be hit by a new ban from 12th August

People’s trust in water companies at its lowest point since 2011

The number of people who find that water charges are fair dropped last year, according to a report

Water firms blocked from paying dividends if resilience is at risk

Companies that don’t link dividend payments to the environment and customers could face enforcement action

Severn Trent begins £78m bathing water project

The project will see 49 kilometres of river improved while creating two trial bathing quality stretches

Household spending on utility bills ‘rose by a third in May’

Four-in-ten Brits trying to use less energy and water in their homes, according to a survey

United Utilities announces £280m support for struggling households

The announcement follows United Utilities’ pledge to keep the average household water bill ‘flat’ for this year

Severn Trent to slash water bills for 100k customers

The company has said customers can seek up to 90% reduction on their water bill

Ofwat calls on water firms to support struggling customers

The water regulator has urged companies to deal sensitively with people with money issues

“Customers struggling to pay their bills may suffer from poor wellbeing”

More than half of water customers believe they will struggle to pay a utility bill in the coming months, according to an Ofwat survey