water bills

New rules by Ofwat will see retailers return customers’ credit balances in the event of a failure

Ofwat said almost 13,800 customers were billed the wrong amount

The water company aims to boost the efficient management of its assets, including pumping stations

A further 41% of people would shower less often to reduce their water bill, says a new survey

They are working with internet experts B4T to trial its Jellyfish device clips on to existing water meters

A new study finds that just 15% of the UK’s businesses have switched water supplier

Ofwat found the data used to calculate the invoices for nearly 14,000 water supply points were incorrect, which resulted in some business customers being overcharged

Its rollout, which currently covers London and the village of Haslemere, near Guildford, is the biggest smart water meter programme in the UK

Water bills are estimated to be at the same level as a decade ago

The Consumer Council for Water will work with organisations from across industry and beyond to identify new opportunities to make sure households in financially vulnerable circumstances get the help they need