Ofwat agrees price cuts for water bills with three suppliers

Severn Trent Water, South West Water and United Utilities customers will see reductions of between £18 and £43

Devon’s largest ever fatberg removed successfully

It was taken to a local sewage treatment plant and used to produce energy

Thames Water’s online tool aims to help customers save money

The free calculator makes predictions based on responses to questions about how much water people use in their homes and gardens

Nottingham Council seeks self-supply retail water licence

The move is expected to help the council reduce costs

Ofwat greenlights three water firms’ business plans

The regulator said Severn Trent Water, South West Water and United Utilities have delivered ‘high quality plans’, which set out how they will reduce customer bills

Water regulator slammed for removing performance rewards cap

Ofwat has been criticised for removing a cap on the financial rewards water firms can get by beating their targets on water pollution, leaks and customer service. As part of its 2019 price review, the water regulator said it will not cap the total amount a company can earn from outcome delivery incentives (ODIs). Consumer […]

Water firms ‘must work harder to keep consumer trust’

Water companies must do more to ensure they keep the trust of their customers. Cathryn Ross, Chief Executive at Ofwat said suppliers must address “lingering public concerns”, including the perception that boards are “stuffed full of investors” and water firms are “making every call” in the interests of investors rather than customers. She said: “If […]

Water regulator says Brits could see ‘a decade of falling bills’

Ofwat has signalled water customers could be at the start of “the decade of falling bills”. The water regulator’s Chair Jonson Cox believes prices could fall in real terms until 2025 at least. He said the upcoming price review is likely to set a new record for the “lowest ever regulated cost of capital for […]

Want to save £100? Trial a water meter!

Hundreds of thousands of householders could be missing out on lower water bills because they’re unaware they can trial a water meter. According to a new survey by Consumer Council for Water (CCWater), only one in four customers in England and Wales, who pay fixed charges, know they can trial a meter for up to […]

Grenfell fire: Energy and water suppliers pledge support

Energy and water suppliers have pledged a support package for victims of the Grenfell Tower fire. Power companies providing gas and electricity to residents of the building have agreed to write off any outstanding debts for energy bills, while preserving prepayment and credit balances. They will also not be charged for energy for the period […]