Water firms exiting the market to refund customers

New rules by Ofwat will see retailers return customers’ credit balances in the event of a failure

Thames Water to pay £11m to customers for wrong bills

Ofwat said almost 13,800 customers were billed the wrong amount

Yorkshire Water is looking for 35 new engineers

The water company aims to boost the efficient management of its assets, including pumping stations

Nearly 22% of Brits ‘would cut back on food to be able to pay their water bill’

A further 41% of people would shower less often to reduce their water bill, says a new survey

Northumbrian and Welsh Water team up for smart meter trial to reduce leaks and bills

They are working with internet experts B4T to trial its Jellyfish device clips on to existing water meters

Not switching water supplier ‘could drain £300m from businesses’ budget’

A new study finds that just 15% of the UK’s businesses have switched water supplier

Thames Water to pay out £11m to businesses over bill failures

Ofwat found the data used to calculate the invoices for nearly 14,000 water supply points were incorrect, which resulted in some business customers being overcharged

Thames Water hits half a million smart meter milestone

Its rollout, which currently covers London and the village of Haslemere, near Guildford, is the biggest smart water meter programme in the UK

Water bills drop by a drip! £2 saving from April

Water bills are estimated to be at the same level as a decade ago

Major review launched into water affordability in the UK

The Consumer Council for Water will work with organisations from across industry and beyond to identify new opportunities to make sure households in financially vulnerable circumstances get the help they need