Water regulator slammed for removing performance rewards cap

Ofwat has been criticised for removing a cap on the financial rewards water firms can get by beating their targets on water pollution, leaks and customer service. As part of its 2019 price review, the water regulator said it will not cap the total amount a company can earn from outcome delivery incentives (ODIs). Consumer […]

Rising tide of water complaints from businesses

There was an increase in complaints from non-household customers during the second quarter of the year. Consumer Council for Water (CCWater) received 559 complaints – around three times as many as the same period last year. The watchdog said it had expected to see an increase while the industry adjusts to the new non-household retail […]

Majority of SMEs ‘still unaware of new retail water market’

More than half of micro, small and medium sized businesses are still unaware of the new retail water market in England. That’s according to a survey by the Consumer Council for Water (CCWater), aimed at tracking awareness of the market. While 43% of SMEs said they were aware they could switch their water retailer after […]

Small firms ‘need more help understanding new water market’

Many small businesses still need more help in understanding the new non-household retail water market in England. That’s according to Consumer Council for Water (CCWater), which said it received six times more enquiries from businesses in the first three months since the market opening in April, compared to the same period last year. More than […]

Want to save £100? Trial a water meter!

Hundreds of thousands of householders could be missing out on lower water bills because they’re unaware they can trial a water meter. According to a new survey by Consumer Council for Water (CCWater), only one in four customers in England and Wales, who pay fixed charges, know they can trial a meter for up to […]

Water bills to rise by 2% on average this year

The average household water and sewerage bill in England and Wales is to increase by 2% this year. That will add around £6 in April, taking the total bill to £395 on average. The prices for 2017/18 are in line with the five-year plans developed by every water and sewerage company following extensive consultations with […]

Customer complaints up for half of water suppliers

Almost half of the water industry in England and Wales saw an increase in written customers complaints last year. The Consumer Council for Water (CCWater) reveals 10 out of 21 firms reported a rise in written customer complaints and is concerned the downward trend of the previous years could return if companies don’t take positive […]

Cash-strapped consumers missing out on lower water bills

Tens of thousands of householders in England and Wales are missing out on support that could significantly reduce their water bills. That’s according to the Consumer Council for Water (CCWater), which has worked with 19 water companies in recent years to launch social tariff schemes. That can reduce the amount low income households have to […]

A total of 19 water firms offer social tariffs

A total of 19 out of 21 water companies in England and Wales now offer social tariffs to help vulnerable customers. That’s according to a report by the Consumer Council for Water (CCWater) which added those firms are helping more than 400,000 customers pay their water bills. Some of the companies are Anglian Water, United Utilities, […]

Householders’ support for water competition ‘depends on savings’

Two thirds of householders would welcome choice over their retail water supplier but expect competition to deliver significant savings on bills. That’s according to the Consumer Council for Water (CCWater), which states their freedom to shop around for a different retail supplier “hinges on the size of savings”. It found only a third of customers said […]