Chris O’Shea tells MPs that British Gas will compensate “victims” of PPM malpractice

The energy regulator has asked suppliers to pause forced PPM installations until 31st March

Nearly 26% of adults who pay their gas or electricity upfront have reported using credit because of increases in the cost of living, data shows

The energy regulator is reviewing the process of prepayment meter warrant installations and remote mode switching

A magistrate told the BBC that lack of scrutiny puts vulnerable customers at risk

Grant Shapps has told the energy regulator to toughen up over prepayment meter scandal

Customers are switched to PPM as they are struggling to pay their energy bills amid the cost of living crisis

The funding will enable key agencies to provide crucial support and advice to more people who need help, including information on energy debt and energy efficiency measures

Nearly six million households owe an average of £206 to energy suppliers, new report suggests

Charities have urged Ofgem to ensure suppliers protect people in arrears