Centrica boss: “If we afforded credit to people who couldn’t pay, that would be a breach”

Chris O’Shea tells MPs that British Gas will compensate “victims” of PPM malpractice

OVO faces allegations of threatening forced prepayment meter installation

The energy regulator has asked suppliers to pause forced PPM installations until 31st March

Prepayment meter customers are ‘twice as likely to fall into debt’

Nearly 26% of adults who pay their gas or electricity upfront have reported using credit because of increases in the cost of living, data shows

Ofgem updates on the “intensive” review of PPM installations

The energy regulator is reviewing the process of prepayment meter warrant installations and remote mode switching

Magistrate steps down over force-fitting prepay meter warrants

A magistrate told the BBC that lack of scrutiny puts vulnerable customers at risk

Business Secretary rebukes Ofgem for ‘having the wool pulled over their eyes’

Grant Shapps has told the energy regulator to toughen up over prepayment meter scandal

Minister responds to surge in energy firms switching people onto prepayment meters

Customers are switched to PPM as they are struggling to pay their energy bills amid the cost of living crisis

Scotland awards £1.2m to advice groups in face of rising energy bills

The funding will enable key agencies to provide crucial support and advice to more people who need help, including information on energy debt and energy efficiency measures

Energy debt hits £1.3bn before the ‘perfect storm’ breaks

Nearly six million households owe an average of £206 to energy suppliers, new report suggests

Energy arrears the most common debt type amongst people contacting charities

Charities have urged Ofgem to ensure suppliers protect people in arrears