Energy UK

Just under half a million customers moved to a different supplier last month

It will explore ways to ensure greener vehicles are integrated into the energy system

It marks a 13% increase compared to the same month last year

The industry organisation suggests changes are needed to “not only keep up the pace of decarbonisation in future but go further and faster”

The total number of switches this year stand at just under 1.8 million so far

It is seeking views from charities and businesses that have experience working directly with people in vulnerable circumstances

Smart charging will allow drivers to charge their vehicles at the lowest price, through time of use tariffs for example and reduce potential impact of EVs on the grid

The number of customers switching energy suppliers has increased by 14% this year. Latest figures from Energy UK reveal nearly 400,000 customers switched in January 2018, out of which a quarter represented customers gained by small and mid-tier suppliers. It follows a record 5.5 million number of switches last year. Confidence in switching is also […]

The energy industry is to explore how standards of care and support for vulnerable customers could be improved. Trade body Energy UK has launched a new Commission for Customers in Vulnerable Circumstances, which will be independently chaired and comprised of commissioners from across the business, charity and consumer advice communities. They will consider the different […]

New principles aimed at easing the switching process for prepayment customers with smart meters have been launched. Energy UK said the principles will ensure suppliers provide the information and support needed by customers who have a smart meter in prepayment mode before, during and after switching companies. Suppliers that have signed the principles will agree […]