Smart meter technology
Consumer protection: New ‘risk register’ launched for home energy flexibility

Citizens Advice, Energy UK and the Association of Decentralised Energy have teamed up to protect consumers in the domestic demand side response market, which incentivises people to change the way they use energy based on price signals

Nearly 5.5m customers switch supplier so far in 2020

The annual figure for electricity switching is down 6.5%, compared to last year, according to a new report

‘Energy supplier switching activity spikes in June for the first time since lockdown’

Almost three million customers have moved to a new supplier in total in the first half of the year, according to a new report

Lockdown marked with electricity switching slow down

Nearly 2.5 million customers have moved to a new supplier in the first five months of the year, according to a report

‘Nearly half a million Brits switch during coronavirus lockdown in April’

This is a 29% decrease compared to April 2019 when 668,371 customers switched supplier, according to a report

Energy suppliers ask government for financial support during pandemic

Trade association Energy UK said current government measures to help customers were not enough

Coronavirus delays smart meter rollout as installations suspended

Energy UK has announced the Coronavirus pandemic has prompted its members to halt ‘all non-essential field-based activities’

Igloo Energy ensures chilled out customers by joining Energy Switch Guarantee

The initiative, set up by industry body Energy UK, aims to make the process of switching supplier easier, fairer and smoother for customers

Emma Pinchbeck appointed as new head of Energy UK

She will join the trade body in July 2020 from RenewableUK, where she served as deputy head from 2016

Energy UK announces Audrey Gallacher as interim head

The announcement comes as current chief Lawrence Slade steps down this month