Energy Vulnerability Commission announces panel

It is seeking views from charities and businesses that have experience working directly with people in vulnerable circumstances

Energy UK consults on standards for smart EV charging

Smart charging will allow drivers to charge their vehicles at the lowest price, through time of use tariffs for example and reduce potential impact of EVs on the grid

New Year energy switching soars

The number of customers switching energy suppliers has increased by 14% this year. Latest figures from Energy UK reveal nearly 400,000 customers switched in January 2018, out of which a quarter represented customers gained by small and mid-tier suppliers. It follows a record 5.5 million number of switches last year. Confidence in switching is also […]

Energy UK probes improved standards for vulnerable customers

The energy industry is to explore how standards of care and support for vulnerable customers could be improved. Trade body Energy UK has launched a new Commission for Customers in Vulnerable Circumstances, which will be independently chaired and comprised of commissioners from across the business, charity and consumer advice communities. They will consider the different […]

Energy UK launches smart prepayment switching principles

New principles aimed at easing the switching process for prepayment customers with smart meters have been launched. Energy UK said the principles will ensure suppliers provide the information and support needed by customers who have a smart meter in prepayment mode before, during and after switching companies. Suppliers that have signed the principles will agree […]

Energy switching on the rise

Energy switching continues to surge, with a 11% increase in October compared to the month before. New statistics from Energy UK reveal more than 600,000 customers took steps to save money on their bills by switching suppliers last month. That takes the total number of customers moving to different suppliers this year to more than […]

Lord Hutton to join Energy UK as Chairman

Energy UK has announced the appointment of Lord John Hutton as its next Chair. He will succeed Sir David Arculus, who will step down on 7th December 2017. Lord Hutton is a former Cabinet Minister and was MP for Barrow and Furness in Cumbria from 1992 to 2010. He has held a number of Secretary […]

Energy market ‘must engage with customers’

The energy market isn’t broken but does have a problem with engagement. That’s according to Lawrence Slade, Chief Executive of Energy UK, who spoke to ELN at the industry body’s Annual Conference yesterday. He said because of the lack of consumer involvement, the market wasn’t working for everyone, adding the industry needs to reach out […]

Mixed reactions to May’s energy price cap pledge

There have been mixed reactions to Prime Minister Theresa May’s pledge to introduce a draft bill next week to put a cap on energy bills. Trade body Energy UK believes it is important growth of competition and market engagement is not halted. Chief Executive Lawrence Slade said: “One of the major contributors to high energy […]

UK urged to accelerate EV infrastructure plans

The UK must speed up its progress on developing infrastructure to support the drive in electric vehicles (EVs). The call from Energy UK comes as its new report suggests more than 105,000 EVs were on UK roads last month and around 600 million vehicle miles per year are now powered by electricity. It believes EVs […]