At ScottishPower, we’re proud to lead the way in an ever-evolving commercial energy marketplace. For us, it’s about understanding the needs of the sector and the people at the heart of it.
Working directly with our Sales Partners, we understand the integral role they play in connecting businesses with the best providers for their needs. That’s why we’re investing in new services, products and innovative technologies to ensure the relationship between business, sales partners and energy suppliers remains seamless and straightforward.
Putting you in control
ScottishPower is committed to helping our customers and intermediaries navigate and understand the industry. We regularly evaluate and update our commercial energy offering and implement new and innovative technologies to make sure our services are relevant and provide an effective resource in a growing digital landscape.
Recent research showed us that having a simple way to monitor, track and progress sales was something both sales partners and customers felt was missing in the commercial energy market. We took this feedback on board and created the ScottishPower Commercial Energy Portal, tailored to these needs. The portal allows you to view all data, sales and renewals in one place, helping you manage your portfolio needs efficiently and effectively.
Committed to customers
We have also launched a dedicated version of the online portal for our customers which gives businesses direct access to their energy consumption, bills and contract information. The portal puts the customer in control, helping them to make adjustments to benefit their business, save time and most importantly, money.
At ScottishPower, we are at our customers’ side every step of the way, both online and offline. Our strong service performance means we have an more than 95% satisfaction rate among our customers. This is thanks to our team of commercial energy experts, who are on hand to support you whether you are transitioning to the new P272 requirements or need help assessing your business’ energy consumption.
We will be exploring these subjects in more detail in future eBulletins. But in the meantime, for information on the services available for ScottishPower commercial energy customers, please visit: www.scottishpower.co.uk/commercial-business
-Danny Parr, Business Improvement Manager at ScottishPower
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