Major review launched into water affordability in the UK

The Consumer Council for Water will work with organisations from across industry and beyond to identify new opportunities to make sure households in financially vulnerable circumstances get the help they need

Water company chiefs challenged on environmental performance

Environment Minister Rebecca Pow said while water companies coped well under increased pressure during the lockdown, she made clear much stronger action is needed on environmental priorities

UK Consumer Council for Water chief to retire

Tony Smith has been leading the organisation since October 2005 and will leave next June

Watchdog warns four water companies about flood of complaints

Thames Water, Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy have been put ‘on report’ by the Consumer Council for Water

Three water companies warned by watchdog over customer complaints

Bristol Water, SES Water and Southern Water have come under fire for poor performance

Water regulator slammed for removing performance rewards cap

Ofwat has been criticised for removing a cap on the financial rewards water firms can get by beating their targets on water pollution, leaks and customer service. As part of its 2019 price review, the water regulator said it will not cap the total amount a company can earn from outcome delivery incentives (ODIs). Consumer […]

Rising tide of water complaints from businesses

There was an increase in complaints from non-household customers during the second quarter of the year. Consumer Council for Water (CCWater) received 559 complaints – around three times as many as the same period last year. The watchdog said it had expected to see an increase while the industry adjusts to the new non-household retail […]

Majority of SMEs ‘still unaware of new retail water market’

More than half of micro, small and medium sized businesses are still unaware of the new retail water market in England. That’s according to a survey by the Consumer Council for Water (CCWater), aimed at tracking awareness of the market. While 43% of SMEs said they were aware they could switch their water retailer after […]

Small firms ‘need more help understanding new water market’

Many small businesses still need more help in understanding the new non-household retail water market in England. That’s according to Consumer Council for Water (CCWater), which said it received six times more enquiries from businesses in the first three months since the market opening in April, compared to the same period last year. More than […]

Want to save £100? Trial a water meter!

Hundreds of thousands of householders could be missing out on lower water bills because they’re unaware they can trial a water meter. According to a new survey by Consumer Council for Water (CCWater), only one in four customers in England and Wales, who pay fixed charges, know they can trial a meter for up to […]