British Gas simplifies bills and tariffs

British Gas has this week brought out a “radical” new bill design and a new tariff which it says will simplify charges for its domestic customers. It comes as part […]

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By Vicky Ellis

British Gas has this week brought out a “radical” new bill design and a new tariff which it says will simplify charges for its domestic customers.

It comes as part of a government shake-up of the retail energy market, called the Retail Market Review, designed to make the sector better for customers.

The new tariff will be available to the supplier’s new customers. It offers a single unit rate for use alongside a fixed standing charge, removing the complex Tier 1 and Tier 2 tariff system.

British Gas says this will make it easier for customers to compare its tariffs with those of other suppliers.

Ian Peters, Managing Director of energy at British Gas said: “For most customers, energy bills are the single most important communication they receive from British Gas. They are the key to understanding exactly what’s been used, and what it’s costing.”

British Gas says all key information on bills will be visible in one glance, while it will bring in a comparison table on a new-style annual statements which tell customers how much they have spent on an existing tariff and if there is a cheaper one available.

This doesn’t quite go as far as others such as EDF which has promised to tell customers if they are paying £2 or more on their bills than with another supplier.