Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

Utilita Energy appointed to take on failed Our Power’s customers

Energy supplies will continue as normal for customers as they switch over to the new supplier tomorrow

Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

ScottishPower takes on Extra Energy’s customers

That includes 108,000 domestic customers and 21,000 business customers

Three million consumers owe £400m to their energy supplier

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

Water firms ‘must do more to help vulnerable households’

The Consumer Council for Water suggests these companies should provide more funding to help poor people

Nabuh Energy buys all of Snowdrop Energy’s customers

The switch of around 6,000 customers is expected to be completed by 2nd November 2018

Ofgem price cap proposals: Industry responds

The price cap is expected to save UK households an average of around £75 a year

ScottishPower loses 200k customers

Big Six utility ScottishPower has reported losing about 200,000 customers in the last year. The energy firm said the number of accounts it held fell from 5.3 million to 5.1 million as it faced tougher competition and increased pressure from new entrants to the market. The reduction contributed to its retail supply division’s earnings falling […]

SSE loses 40,000 customers and continues npower talks

Big Six energy supplier SSE lost 40,000 customers over the past three months as households continued to switch away from larger providers to smaller rivals offering cheaper tariffs. The group suggested the energy market was facing “complex challenges” after its numbers of customers in the UK and Ireland dropped from 7.72 million to 7.68 million over […]