customers

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

That includes 108,000 domestic customers and 21,000 business customers

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

The Consumer Council for Water suggests these companies should provide more funding to help poor people

The switch of around 6,000 customers is expected to be completed by 2nd November 2018

The price cap is expected to save UK households an average of around £75 a year

Big Six utility ScottishPower has reported losing about 200,000 customers in the last year. The energy firm said the number of accounts it held fell from 5.3 million to 5.1 million as it faced tougher competition and increased pressure from new entrants to the market. The reduction contributed to its retail supply division’s earnings falling […]

Big Six energy supplier SSE lost 40,000 customers over the past three months as households continued to switch away from larger providers to smaller rivals offering cheaper tariffs. The group suggested the energy market was facing “complex challenges” after its numbers of customers in the UK and Ireland dropped from 7.72 million to 7.68 million over […]

  As many as 13 million households are unaware they could be on the UK’s worst value energy deals. That’s the verdict from customer communication specialist Wiraya, which has claimed of the 66% of UK households estimated to be on the worst value tariffs by Ofgem, just 17% are actually aware of it. In a […]

Nearly a third of the UK public think they should be free to choose if they want a smart meter or not, despite government plans to install one in every home by 2020. That’s the suggestion from customer specialist Echo Managed Services, which shows despite the supposed benefits of bill reduction and increased transparency, less […]