Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

ScottishPower takes on Extra Energy’s customers

That includes 108,000 domestic customers and 21,000 business customers

Three million consumers owe £400m to their energy supplier

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

Water firms ‘must do more to help vulnerable households’

The Consumer Council for Water suggests these companies should provide more funding to help poor people

Nabuh Energy buys all of Snowdrop Energy’s customers

The switch of around 6,000 customers is expected to be completed by 2nd November 2018

Ofgem price cap proposals: Industry responds

The price cap is expected to save UK households an average of around £75 a year

ScottishPower loses 200k customers

Big Six utility ScottishPower has reported losing about 200,000 customers in the last year. The energy firm said the number of accounts it held fell from 5.3 million to 5.1 million as it faced tougher competition and increased pressure from new entrants to the market. The reduction contributed to its retail supply division’s earnings falling […]

SSE loses 40,000 customers and continues npower talks

Big Six energy supplier SSE lost 40,000 customers over the past three months as households continued to switch away from larger providers to smaller rivals offering cheaper tariffs. The group suggested the energy market was facing “complex challenges” after its numbers of customers in the UK and Ireland dropped from 7.72 million to 7.68 million over […]

Customers ‘in the dark over energy bills’

  As many as 13 million households are unaware they could be on the UK’s worst value energy deals. That’s the verdict from customer communication specialist Wiraya, which has claimed of the 66% of UK households estimated to be on the worst value tariffs by Ofgem, just 17% are actually aware of it. In a […]

Third of UK public say smart meters should be optional

Nearly a third of the UK public think they should be free to choose if they want a smart meter or not, despite government plans to install one in every home by 2020. That’s the suggestion from customer specialist Echo Managed Services, which shows despite the supposed benefits of bill reduction and increased transparency, less […]