Another one bites the dust – Eversmart Energy goes bust

It is the fifth energy supplier to cease trading this year

EDF Energy chosen to take on Solarplicity’s customers

Around 7,500 domestic customers and 500 business customers will be transferred to the Big Six supplier

TOTO Energy acquires bulk of Solarplicity’s customers

Around 44,000 customers are being transferred to the Brighton-based energy supplier

Energy customers ‘face a lottery’ when their energy supplier goes bust

New research from Which? suggests some customers have been hit by overnight price hikes of hundreds of pounds after their supplier went out of business

Ofgem sets out plan to protect vulnerable consumers as market changes

The regulator has launched a consultation to find out how best to look after energy customers as the market undergoes ‘fundamental changes’

Cold couple
Urgent action ‘needed to improve support for vulnerable customers’

A new report calls for suppliers, regulators and government, as well as other organisations to do more to identify and assist struggling billpayers

Lightbulb in dark room
Are energy suppliers leaving consumers in the dark?

A new survey of UK billpayers, conducted by customer service business Quadient, suggests the majority of customers seem to think so

Utilita Energy appointed to take on failed Our Power’s customers

Energy supplies will continue as normal for customers as they switch over to the new supplier tomorrow

Illuminated light bulbs hanging in a row
Is utilities marketing leaving pensioners in the dark?

A new report suggests customers at different stages of life receive ‘starkly inconsistent’ marketing

ScottishPower takes on Extra Energy’s customers

That includes 108,000 domestic customers and 21,000 business customers