Smart meters ‘helping customers understand bills’

Smart meters have helped three quarters of customers understand their energy bills. That’s compared to 56% of those with traditional meters, according to a new report by Smart Energy GB, […]

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Smart meters have helped three quarters of customers understand their energy bills.

That’s compared to 56% of those with traditional meters, according to a new report by Smart Energy GB, the national campaign for the smart meter rollout.

Smart meters are devices which show how much energy a household is using and exact costs.

It claims nearly eight in ten (79%) consumers have taken steps to try and use less energy such as switching lights off, turning their heating down or changing the way household appliances are used.

More than eight in 10 (84%) smart meter customers said they would recommend using the product.

The report, ‘Smart energy outlook’ which surveyed 10,000 people, also showed nearly four in five (79%) customers believe their bills are accurate.

That’s in contrast to 59% of consumers with traditional meters.

It also stated almost seven in 10 (69%) respondents with a smart meter said they felt more “conscious” about the energy they use at home.

Every household and microbusiness in Great Britain can have a smart meter installed as part of the national roll-out until 2020.

Energy Minister Lord Bourne said: “Not only do more people think their energy bill is accurate but because they can see their energy in real time, smart meters give people greater control over their energy use.

“We are working closely with energy suppliers so that everyone in Great Britain has a smart meter installed by 2020.”