Ofgem launches fresh investigation into SSE

Ofgem has launched an investigation into whether SSE’s messaging to its customers accurately reflects which are the supplier’s cheapest deals. The regulator will examine whether the Big Six supplier failed […]

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By Jonny Bairstow

Ofgem has launched an investigation into whether SSE’s messaging to its customers accurately reflects which are the supplier’s cheapest deals.

The regulator will examine whether the Big Six supplier failed to provide accurate information about the cheapest tariffs that prepayment customers could switch to and make savings.

Energy companies are obliged to tell their customers on their bills when they could save money by switching to a more affordable deal.

In response to Ofgem’s announcement regarding the investigation, a spokesperson for SSE said: “SSE will cooperate fully with Ofgem over the course of this investigation, which relates to an historic system issue that SSE identified, resolved and reported voluntarily to Ofgem.”