Ofgem orders Green Star Energy to pay £350,000

More than 1,800 customers in the private rental market were unable to access their accounts and switch to cheaper tariffs

Half a million energy customers switched supplier in May

Energy UK suggests half a million customer switches every month has become the ‘new normal’

Almost half of energy consumers have switched suppliers in four years

The figure is said to be significantly higher than those who have switched home insurance, broadband, telephone providers and banks

New £140,000 energy advisor programme to tackle fuel poverty

The support provided will include energy efficiency advice, referrals to the Warm Home Discount Scheme, supplier switching advice as well as benefits checks

Energy bills
Households ‘could be hit with a 41% bill increase this month’

Energy deal switching service uSwitch says the bill increases will come into effect as 61 fixed deals across 13 suppliers come to an end

Ofgem says it will not confirm Solarplicity’s provisional order

The energy supplier was banned from taking on new customers and increasing vulnerable customers’ direct debits in February

Consumers switching electricity suppliers soars to new heights

The highest number of switches were recorded last month

Automatic compensation of up to £120 for energy switching issues

Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching

Rent
Almost a tenth of renters wrongly told they can’t switch

Auto-switching service Migrate says this costs people who rent an average of £315 more than they need to be paying each year

More than 600k electricity switches in March

That’s an increase of 29% compared to the same month in 2018