Citizens Advice launches review into future support for energy consumers

The Energy Price Support Review aims to identify the people who struggle the most with energy prices and need longer term support and develop recommendations on how best to support them

Big Zero Report 2022

A new review exploring the best way of providing long term support to customers struggling the most with energy bills has been launched by Citizens Advice.

The consumer advocate for the energy market is partnering with think tank the Social Market Foundation and consultants Public First to explore how best to tackle the energy affordability crisis.

The Energy Price Support Review aims to develop a shared consensus among civil society, industry and political parties on future support measures for energy customers.

That includes identifying the people who struggle the most with energy prices and need longer term support and developing recommendations on how best to support them.

Citizens Advice is said to have supported more than 36,000 people struggling with energy debts since January 2022 – a 24% rise from the same period last year.

Dame Clare Moriarty, Chief Executive of Citizens Advice said: “Energy affordability is a long-term problem and there needs to be a long term solution. This review will deliver concrete, workable proposals to ensure that everyone can afford to pay their gas and electricity bills.

“We’re delighted to be partnering with the Social Market Foundation and Public First on this piece of work, which should help put consumers and their needs at the heart of future measures.”

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