npower tops energy companies’ complaints table – again

Energy giant npower has continued to receive the highest number of complaints, with a 25% rise in the number of unhappy customers. New statistics from Consumer Futures show the supplier received 253 complaints per 100,000 customers between July and September, up from 203 the previous quarter. The figure was eight times more than complaints recorded […]

Ofgem and E.ON’s agreement ‘sensible’

Consumer groups have welcomed the agreement between Ofgem and E.ON after the energy supplier failed to abide by the regulator’s rules. E.ON will be paying shares of £1.4 million to around 94,000 of its customers for overcharging them following price hikes in 2008 and 2011. Consumer Focus and uSwitch.com said this was a “sensible” and […]

Up to £1000 cash back for efficient homes

Householders who use energy efficient measures from January next year could get as much as £1,000 cash back from the Government. A total of £125 million is up for grabs as part of DECC’s Green Deal initiative, which helps homes and businesses make energy-saving improvements such as loft and cavity wall insulation. The cash back […]

npower follows British Gas with energy price rise

Energy supplier npower has announced a price rise of 8.8% for gas and 9.1% for electricity. The news comes only a few hours after British Gas decided to hike its prices by 6%. The German-owned supplier’s new price, which will come into effect on Nov 26th, means the energy bill for its domestic customers could […]

British Gas’ price hike a ‘bitter blow’ for consumers

British Gas’ decision to raise its gas and electricity prices is a “bitter blow” for UK consumers. That’s the view of a price comparison site responding to the 6% rise in energy prices announced by British Gas this morning. The changes mean the average bill for domestic British Gas consumers will rise from £1,260 to […]

Centrica posts huge half year profits

Centrica made £1.45billion in profits for the first half of the year, a 15% rise in profits on the same period last year. That includes a 23% rise in profits at its UK business British Gas. The company’s interim results for the first half of 2012 show energy supply to homes appears to have made […]

Olympic sponsor EDF still bottom of complaints league

EDF Energy is still bottom of a complaints league table and was the only Big Six supplier to see a rise in complaint levels. The new table published today by customer champions Consumer Focus shows most energy suppliers saw a slight fall in complaint levels, with complaints falling by an average of 7% for the […]

E.ON to scrap cold-call doorstep sales?

The boss of energy supplier E.ON today said his firm is looking at ditching doorstep selling as part of a “reset” of the firm’s pricing and operations. The previously industry-wide practice has recently attracted controversy after a number of legal cases found some suppliers had been “misleading” customers. Several firms including SSE have now scrapped […]

New FiT rate gives confidence to consumers

The Government’s confirmation on Feed-in Tariff rates gives consumers the confidence to invest in solar technology, says Consumer Focus. The reaction follows an announcement by DECC yesterday to reduce the Feed-in Tariff rate to 16p for small solar installations starting this August. Audrey Gallacher, the Director of Consumer Focus said the Government will need to […]

SSE fined £1.25m over doorstep sales

SSE has received a fine of £1.25 million at Guildford Crown Court after being found guilty on two counts relating to the use of doorstep sales aids in 2009. The figure is thought to be the largest ever fine from a court case brought by Trading Standards. Stephen Forbes, Director of Sales, Marketing and Energy […]