Energy customers to automatically receive £30 for switching issues

The new compensation requirement will come into effect on 1st May 2020

Utility Warehouse to pay £450k for overcharging energy customers

The supplier will refund and compensate 3,430 Warm Home Discount customers for charging them above the default tariff cap level

EU seeks views on tightening state aid rules for carbon market

The Commission has launched a consultation on the revised guidelines for emissions allowance trading post-2021, which includes reducing the number of sectors eligible for compensation

Energy and water customers overcharged by £24bn, says Citizens Advice

Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

Gas distribution giant Cadent pays £24m over supply failures

It also failed to pay compensation over a six-year period to a possible 12,000 affected residents left without gas for more than 24 hours

Electricity pylon
Energy customers miss out on £5.1m compensation from network operators

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

Automatic compensation of up to £120 for energy switching issues

Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching

Picture of a tap with a pound coin.
Ofwat: Customer compensation should go up if taps run dry

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

British Gas pays £2.65m over invalid exit fees and charges

The Big Six supplier rolled customers onto its more expensive standard variable tariff due to a system error

How much compensation should customers receive if taps run dry?

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top