compensation

The new compensation requirement will come into effect on 1st May 2020

The supplier will refund and compensate 3,430 Warm Home Discount customers for charging them above the default tariff cap level

The Commission has launched a consultation on the revised guidelines for emissions allowance trading post-2021, which includes reducing the number of sectors eligible for compensation

Its report suggests ‘misjudgements’ by Ofgem and Ofwat on key decisions meant customers have been paying ‘far too much’ for the pipes that connect energy and water to their homes

It also failed to pay compensation over a six-year period to a possible 12,000 affected residents left without gas for more than 24 hours

A new report by Citizens Advice suggests many customers miss out on payment because they forget to apply or are unaware

Ofgem hopes the move will reduce the number of problems and boost consumer confidence in switching

The regulator aims to make the compensation arrangements ‘fairer, faster and more hassle free’

The Big Six supplier rolled customers onto its more expensive standard variable tariff due to a system error

Domestic customers are currently entitled to £20 if they are without water for a day and an extra £10 for each 24 hours on top