British Gas Energy Trust seeks a new provider

The charity provides financial help with fuel bills to individuals and families and has established a funding programme for 17 advice organisations.

Microbusinesses across the UK are at risk of being ‘cut off and ripped off’

Citizens Advice says these firms are not protected in the same way as ordinary consumers and risk being needlessly disconnected, aggressively pursued for debts and mis-sold contracts

Three million households already in energy debt ahead of winter

These fuel-poor households collectively owe nearly £417 million to their suppliers, with the year’s coldest weather soon to arrive

Energy suppliers ‘too slow at helping customers in debt’

Energy regulator Ofgem says although the number of disconnections for debt fell to record lows last year, not enough customers are being helped onto repayment plans

Collapse of 11 energy suppliers ‘could cost consumers £172m’

Citizens Advice estimates that is the total amount left behind by the failed energy suppliers

Green finance
Green bonds and loans market shoots to record activity

Activity soared by 26% to hit a total of $247 billion through the year

Three million consumers owe £400m to their energy supplier

More than a tenth of energy billpayers now face average arrears to the tune of £134 each

Ofgem investigates Utility Warehouse over treatment of customers in debt

The regulator will look into whether the energy supplier has appropriate repayment options in place

Ofgem confirms £150 cap for prepayment meter charges

Ofgem has confirmed a £150 cap for customers in debt who are forced to have prepayment meters installed. When customers fall into debt, suppliers attempt to collect payments over several weeks, which could include by email, letters, telephone and house visits. If they don’t receive payments or arrange a plan with customers, they can apply to install […]

Energy customers building up £800 in debts before suppliers act

Some energy suppliers are letting customers fall in more than £800 in debt on average before stepping in to help them manage to pay it back. The average debt when a customer set up a repayment plan was more than £600 for gas and electricity. However, Big Six firm npower and smaller suppliers Ecotricity, First […]