Ofgem probes two electricity network firms over Christmas blackouts

Ofgem has launched an investigation into electricity network companies SSE and UK Power Networks (UKPN) over their poor performance during the blackouts caused by storms last Christmas. The watchdog is considering increasing payments to customers who didn’t have access to electricity for an extended period of time during the severe weather. Ofgem said its review […]

Blog: Gale force MPs knock network bosses off their comfy perch

They operate out of sight, out of mind. They don’t contact us, we don’t contact them. We don’t know who they are, or what they do – that is, until fair weather turns foul. Who are these shadowy mystery men and women? The power network firms of course! Affectionately known as the DNOs – distribution […]

Power network firms “utterly complacent” after Christmas storms

Bosses of the UK’s power network operators were told off for “utter complacency” today in the wake of Christmas storms which led to power cuts for 460,000 people. Representatives from UK Power Networks, Western Power Distribution, SSE, Electricity North West, ScottishPower and trade body Energy Networks Association appeared in front of MPs to defend themselves. […]

Tough new measures to improve electricity networks on the way

Ofgem has published “tough” new measures for electricity distribution networks (DNOs) which it claims will help improve services for consumers. The energy watchdog said the proposals, known as RIIO-ED1 (Revenue = Incentives + Innovation + Outputs-Electricity Distribution), has been designed to encourage companies to “deliver improvements in customer satisfaction, reliability, stakeholder engagement and sustainable services […]