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Their annual energy bills are estimated to be £176 higher on average than other billpayers

New research claims energy firms are “still failing to automatically refund customers” who are in credit

There have been mixed reactions to Prime Minister Theresa May’s pledge to introduce a draft bill next week to put a cap on energy bills. Trade body Energy UK believes it is important growth of competition and market engagement is not halted. Chief Executive Lawrence Slade said: “One of the major contributors to high energy […]

Energy consumers could switch to a greener tariff and save money at the same time as bills increase. According to uSwitch, a total of 24 green plans are cheaper than the average Big Six standard variable tariff. Around two-thirds of householders are said to be on standard tariffs, which have seen price increases recently. It […]

Customers who search for cheap energy deals online will only see tariffs from the Big Six suppliers under rules proposed by the competition watchdog. That’s according to six smaller independent providers, which fear the rules would “severely damage” competition in the energy market. GB Energy Supply, Co-operative Energy, Bulb, Go Effortless Energy, So Energy and […]

A third of consumers ignore the details of their energy bill and just look at the amount they need to pay. That’s according to a new study of 2,000 bill payers. It showed people aged 55 and over read bills in most detail, studying them to understand their usage – with 47% doing so compared to […]

The average UK household will spend around £60,000 on energy bills over a lifetime – almost double the average person’s pension money. Analysis published today by uSwitch.com found households could save around £10,000 over a lifetime or £228 annually by switching to more competitive tariffs. Over a third (37%) of people surveyed said they would […]

They’re meant to help people find the best deal by showing different energy tariffs next to each other. But online price comparison sites were accused of hiding the cheapest tariffs from customers today, in favour of deals which will give themselves a cut. The owners of rival energy business The Big Deal – which lets […]

Consumers are still finding energy bills “most difficult to understand”, according to new research. They find bills from mortgage providers, credit and store cards and mobile phone networks clearer than those sent by energy companies. The news comes despite new rules being introduced earlier this year aimed at making energy bills simpler, including information on […]

Energy companies owe cash to “millions” of gas and electricity consumers but just as many people also owe power providers “millions of pounds”. A confusing picture has been painted as two comparison websites released contrasting research on debt in the energy industry – suggesting both sides owe cash to one another. A Gocompare survey claims […]