‘Energy supplier customer service plummets’ as energy bills skyrocket

Utilita, Ecotricity, Good Energy, Boost Power and OVO have the lowest score in customer service, according to Citizens Advice

Ofgem appoints five suppliers to take over customers of six collapsed firms

The suppliers will take on a total of 70,600 domestic and non-domestic customers

Energy crisis make suppliers stop taking on new customers

Utilita and Neo Energy have decided to rearrange the process of selling to new customers

Utilita could be banned by Ofgem from taking on new customers due to ‘smart meter failure’

The energy market regulator said the supplier has failed to install SMETS2 meters when it should have done so

Utilita to pay £500k for overcharging prepayment customers

Almost 40,000 of Utilita’s customers were collectively overcharged by more than £125,000, according to Ofgem

Brits ‘waste 70m litres of water every day’ while preparing tea

A quarter of tea drinkers don’t know how much water it takes to heat just one mug’s worth, according to a report

‘Millions of Brits still going out to top-up on electricity despite lockdown’

Bill Bullen, CEO of Utilita Energy, spoke to ELN about this issue

Millions in the UK ‘risk safety to top up on energy meters’

As many 4.3m UK households have signed up for pre-paid electricity and gas meters, risking exposure to the virus.

Ofgem investigates if Utilita overcharged energy prepayment meter customers

The regulator said the opening of the probe does not imply any findings have been made about non-compliance by the supplier

Utilita Energy appointed to take on failed Our Power’s customers

Energy supplies will continue as normal for customers as they switch over to the new supplier tomorrow