RWE npower begin improved customer system

RWE npower has changed its customer billing methods. Teaming up with IBM, the energy provider completed the first phase of their new Customer Service and Billing Platform system, which has […]

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By Tom Gibson

RWE npower has changed its customer billing methods. Teaming up with IBM, the energy provider completed the first phase of their new Customer Service and Billing Platform system, which has been rolled out to 600,000 customer accounts.

The multi-million pound project aims to improve customer services by simplifying the administration, billing and payment of their customer accounts.

Chris Johnson, managing director of customer services at RWE npower said: “We have successfully migrated over 600,000 customer accounts onto the new system and we are already starting to see the benefits. The target of the migration programme is to have all residential accounts on the new system by August 2012.”

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