Water-energy firms to help customers in vulnerable circumstances

Water and energy companies have joined fores to help customers in vulnerable circumstances. They will provide a more streamlined service for them as well as help consumers find all the support […]

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By Jacqueline Echevarria

Water and energy companies have joined fores to help customers in vulnerable circumstances.

They will provide a more streamlined service for them as well as help consumers find all the support they need from any participating water or energy company.

That means customers won’t have to go out of their way to find services such as getting braille and large print bills as well as setting up secure passwords.

Lawrence Slade, Chief Executive of Energy UK said: “Customers are at the heart of what we do so any project aimed at helping the most vulnerable is a step in the right direction. It is important for customers to know of help available from utility companies and we look forward to seeing this partnership with the water networks progress.”

A report published last month stated energy providers are failing to recognise vulnerable customers.