British Gas launches new digital-only energy brand

Online only service offers one year price fix and green energy sourcing

Big Zero Report 2022

British Gas has launched a new online-only energy brand.

Created especially for digitally switched on homeowners, British Gas X is a new service to give customers dual fuel energy from British Gas, the brand will match your energy use by feeding green energy back into the grid.

To join British Gas X customers need to be switching their gas and electricity at the same time, pay by direct debit and have a standard meter. They will also get a guaranteed rate for one year.

Before signing up, customers are being given a 14-day cooling-off period before their switch and they can manage their gas and electricity bills or their account details by visiting the dedicated website, which is supported by a web chat team.

For those who have got a smart meter, they can still choose British Gas X as their supplier – they only need to submit their meter readings every month.

The company says it is trialling the online product on a selection of third-party websites.

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