Ofgem’s video to help consumers better understand energy reforms

Ofgem has launched a new video today to help consumers better understand how its reforms can help them get a better deal on their energy bills. The video shows step-by-step changes such as reduction in the number of tariffs and the new rules on honesty and transparency which suppliers must follow so customers are treated […]

Simples! Ofgem ban on "complex" tariffs kicks in

The New Year ushers in a ban on “complex” electricity tariffs by energy regulator Ofgem. Suppliers won’t be able to offer tariffs such as those where consumers are first charged a higher rate, which falls the more they use. Ofgem said the reforms also mean that once a consumer has decided how they want to […]

Businesses to be paid to save electricity next winter

National Grid has been given the go-ahead by Ofgem to pay businesses for cutting their electricity use and also set contracts with power stations to provide extra reserve power starting next winter. That’s to help balance the UK’s electricity system against tighter supplies following the regulator’s assessment earlier this year. It warned Britain could possibly […]

Ofgem confirms new boss

Energy watchdog Ofgem has confirmed Dermot Nolan as the new Chief Executive who will take on the role from March next year. He has been a Commissioner at the Commission for Energy Regulation (CER) in Ireland since 2008 and its Chair since May 2011. CER is responsible for energy and energy safety regulation and the […]

MPs challenge Ofgem boss over standing charges on bills

The boss of Ofgem was today challenged by MPs over the use of standing charges on customers’ bills at a meeting of the House of Commons Energy and Climate Change Committee. Andrew Wright, Ofgem’s interim CEO, was asked what steps the regulator had taken to tackle problems with the charges, which according to Labour MP […]

Ofgem urges energy suppliers to work on restoring trust

Energy regulator Ofgem is calling on power suppliers to “take action now” in a bid to restore consumers’ trust in the energy market. Speaking at a conference yesterday, Chief Executive Andrew Wright said Ofgem’s reforms for a “simpler, clearer and fairer market” could be used as a “golden opportunity” to win back trust. The call […]

"Dormouse" Ed Davey's energy statement "lacks real solutions"

Ed Davey’s annual energy statement today “lacked real solutions” for rising energy bills and hard-pressed householders in the country. That’s according to environmental campaigners and consumer groups who made it clear they weren’t happy with the Energy Secretary despite his plans to hold a competition review on the UK’s energy market and make switching easier […]

Energy firms banned from hiking fixed-term tariff deals

Energy suppliers are banned from increasing prices on fixed-term contracts for householders under new rules that have come into force today. Energy regulator Ofgem said suppliers would also be prevented from automatically rolling customers on to another fixed term contract when their current one ends. Its review found many suppliers that offer fixed-term deals could […]

First Utility calls for one-day energy switching process

Power provider First Utility is challenging the energy industry to move to a one-day switching process to help consumers get a better deal. The independent energy firm claims improving the switching process could save the UK £1.5 billion every year as more consumers move to cheaper tariffs. It has launched a nationwide ‘Fix the Switch’ […]

New rules for energy suppliers to treat small businesses fairly

New standards of conduct that require energy suppliers to treat small businesses fairly have come into force this week. The rules are part of Ofgem’s reforms to provide firms with more protection in the energy market and apply to business customers that typically spend up to £10,000 a year on each fuel. Under the standards, […]